WB Mason is a well-known American company that specializes in providing office supplies, furniture, and facility solutions. Founded in 1898, it has grown from a small local business in Brockton, Massachusetts, into one of the largest independent office products dealers in the country. Many people recognize the brand by its distinctive vintage-style delivery trucks and the famous slogan, “Who But WB Mason!”
Whether you are managing a large corporation, running a small business, or looking for supplies for your home office, WB Mason offers a wide range of products to meet your needs. This guide will walk you through everything you need to know about their services, how to order, and what makes their delivery model unique.
A Brief History of WB Mason
The company began over a century ago as a small business selling rubber stamps and stencils. Over the decades, it expanded its inventory to include paper, pens, and eventually office furniture and breakroom supplies.
Despite its massive growth, WB Mason remains a privately held company. This allows them to maintain a personalized approach to customer service, often referred to internally as “The Mason Way.” They focus on building long-term relationships with clients through local representatives and dedicated delivery drivers.
What Products Does WB Mason Offer?
While many people associate WB Mason strictly with paper and pens, their catalog is actually quite extensive. They aim to be a “one-stop shop” for all workplace needs.
Office Supplies
This is the core of their business. You can find everything from basic stationery and filing folders to high-end electronics and ink cartridges. They carry major national brands as well as their own value-branded items.
Office Furniture
WB Mason is one of the largest furniture dealers in the United States. They offer desks, ergonomic chairs, cubicles, and conference room setups. They also provide space planning and installation services for businesses redesigning their workspace.
Breakroom and Coffee Services
The company provides a comprehensive selection of breakroom supplies. This includes snacks, beverages, and paper products. They are also a major distributor of Keurig brewing systems and K-Cup pods for office environments.
Janitorial and Sanitation Supplies
To help businesses maintain a clean environment, WB Mason sells cleaning chemicals, paper towels, soap dispensers, and personal protective equipment (PPE). This department became especially vital for many customers during the shift toward heightened workplace hygiene.
Custom Print and Promotional Products
If you need branded materials, WB Mason offers custom printing services. This includes business cards, letterheads, and promotional items like mugs or apparel featuring your company logo.
How the Delivery Process Works
One of the most unique aspects of WB Mason is its delivery fleet. Unlike many competitors who rely on third-party shipping companies like UPS or FedEx, WB Mason operates its own fleet of trucks.
- Local Drivers: In many regions, you will see the same driver consistently. This helps build a sense of trust and familiarity.
- Fast Turnaround: They often offer next-day delivery for in-stock items ordered by a certain cutoff time.
- Desktop Delivery: For business accounts, many drivers provide “desktop delivery,” meaning they will bring the supplies directly to your supply closet or desk rather than leaving them at a loading dock.
How to Order from WB Mason
Ordering from WB Mason is straightforward, whether you are a first-time user or a long-term corporate partner. They offer multiple ways to browse and purchase their products.
Using the Website
The primary way to order is through their official website. You can browse categories, search for specific item numbers, and manage your cart. The website also allows you to save “favorites” lists for items you purchase frequently.
Setting Up a Business Account
For organizations, setting up a business account provides several advantages. You can often access contract pricing, which offers discounts based on your volume of purchase. Business accounts also allow for multiple users under one organization with approval workflows for spending.
Mobile App
WB Mason has a mobile app that allows you to scan barcodes of items you are running low on. This makes it easy to reorder supplies directly from your supply room without needing to sit at a computer.
Who Can Shop at WB Mason?
A common question is whether WB Mason is only for large corporations. The answer is no; they serve a wide variety of customers across different sectors.
Large Corporations: They provide scalable solutions for companies with thousands of employees and multiple locations.
Small Businesses: Local shops and startups can benefit from the personalized service of a dedicated sales representative.
Residential Customers: Individual consumers can also shop on the website for home office supplies or furniture. However, some delivery features and wholesale pricing may be specific to commercial accounts.
Customer Service and Support
WB Mason prides itself on being accessible. If you have an issue with an order or need to return a product, you have several options for support.
- Dedicated Sales Reps: Most business accounts are assigned a specific representative who understands their specific needs.
- Online Chat: The website features a live chat option for quick questions regarding product availability or order status.
- Phone Support: You can call their customer service line to speak with a representative based in the United States.
Returns are generally simple. If an item is damaged or incorrect, you can schedule a pickup through the website, and the delivery driver will often take the item back on their next route.
Sustainability Efforts
As a major distributor, WB Mason recognizes its environmental impact. They have implemented several “green” initiatives to help customers shop more sustainably.
They offer a wide selection of eco-friendly products, including recycled paper and biodegradable cleaning supplies. Additionally, their logistics team works to optimize delivery routes to reduce fuel consumption and carbon emissions.
Conclusion
WB Mason Company is much more than just an office supply store. It is a comprehensive partner for workplace solutions, offering everything from coffee and snacks to high-end office furniture and cleaning supplies. Their unique model of local delivery and personalized service has made them a staple in the American business landscape.
By understanding their product range and how to utilize their ordering systems, you can streamline your procurement process and keep your workspace running efficiently. If you found this guide helpful, be sure to explore our other articles on SearchAndHelp.com for more tips on office management, productivity tools, and business solutions.