Unitil Energy is a major public utility company that provides natural gas and electricity to customers across parts of New England. Serving residents and businesses in New Hampshire, Massachusetts, and Maine, Unitil is responsible for maintaining the infrastructure that delivers energy to your home. Whether you are a new resident setting up service for the first time or a long-term customer looking for ways to lower your monthly bill, understanding how to navigate Unitil’s services is essential.
This guide provides a straightforward overview of everything you need to know about Unitil Energy. From managing your online account to reporting a power outage, we offer clear, actionable steps to help you handle your energy needs efficiently. By the end of this article, you will have a better understanding of your billing options, safety protocols, and the various programs available to help you save money and energy.
Where Unitil Energy Operates
Unitil operates as several different subsidiaries depending on the location and the type of energy provided. It is important to know which branch serves your area so you can access the correct contact information and rate schedules. The company primarily serves three distinct regions in the Northeast.
In New Hampshire, Unitil provides both electricity and natural gas to the Seacoast and Capital regions. This includes cities like Concord and Exeter. In Massachusetts, the company serves the North Central region, providing gas and electricity to the Fitchburg area. In Maine, Unitil focuses primarily on natural gas distribution, serving customers in the Portland and Lewiston-Auburn areas.
How to Start, Stop, or Transfer Service
If you are moving into a home within Unitil’s service territory, you should notify the company at least one week in advance. This ensures that your meters are read and the account is placed in your name by your move-in date. You can typically complete this process through the Unitil website or by calling their customer service line.
To start a new service, you will need to provide the following information:
- The full service address where you need energy.
- Your full legal name and contact information.
- Your Social Security number for identity verification.
- The date you want the service to begin.
If you are moving out of the area or transferring your service to a new address within the Unitil network, the process is similar. You must provide a final date for the meter reading at your old location and a forwarding address for your final bill. Providing early notice prevents you from being charged for energy used by the next occupant.
Managing Your MyUnitil Account
The most efficient way to manage your relationship with Unitil is through the “MyUnitil” online portal. This digital platform allows you to handle almost every aspect of your account from a computer or mobile device. Registering for an account is free and requires your account number, which can be found on your paper bill.
Once logged in, you can view your current balance, check your past energy usage, and update your contact preferences. The portal also allows you to sign up for paperless billing, which reduces clutter and is more environmentally friendly. You can also set up automated alerts to notify you when a bill is due or when a payment has been processed.
Understanding Your Billing and Payment Options
Unitil offers several ways to pay your bill to accommodate different preferences and financial situations. Choosing the method that works best for you can help ensure that your payments are always on time. Late payments can result in fees or, in extreme cases, service disconnection.
Standard Payment Methods
- Online Payment: You can pay directly through the MyUnitil portal using a bank account or credit card.
- Automatic Direct Check: This service automatically deducts your monthly balance from your checking or savings account on the due date.
- Pay by Phone: Unitil offers an automated phone system for quick payments using a credit or debit card.
- Mail: You can send a check or money order using the return envelope provided with your monthly paper statement.
- In-Person: There are authorized payment locations, such as local grocery stores or pharmacies, where you can pay your bill in person.
Budget Billing
For many households, energy bills fluctuate significantly between summer and winter. Unitil offers a Budget Billing plan to help manage these swings. This program takes your total annual energy cost and divides it into 12 equal monthly payments.
By paying the same amount every month, you can plan your household budget with more confidence. Periodically, Unitil will review your actual usage and adjust the monthly payment amount to ensure you are on track. This prevents a large “true-up” bill at the end of the year.
What to Do During a Power Outage
Power outages can happen due to severe weather, equipment failure, or accidents. When the power goes out, your first step should be to check your circuit breakers to ensure the issue isn’t inside your home. If the problem is external, you must report it to Unitil immediately.
You can report an outage through the MyUnitil mobile app, the company website, or by calling their dedicated outage line. Do not rely on your neighbors to report the issue; the more reports Unitil receives, the more accurately they can pinpoint the source of the problem.
Unitil provides an online Outage Map that is updated in real-time. This map shows the location of current outages, the number of customers affected, and the estimated time of restoration. During major storms, the company also provides regular updates via social media and local news outlets.
Safety First: Natural Gas and Downed Lines
Safety is the most important factor when dealing with utility services. Unitil emphasizes two major safety concerns: natural gas leaks and downed power lines. Knowing how to react in these situations can save lives.
If you smell natural gas—which often smells like rotten eggs—you should leave the building immediately. Do not use any light switches, phones, or appliances, as a spark could trigger an explosion. Once you are a safe distance away, call Unitil’s emergency line or 911.
If you see a downed power line, always assume it is live and dangerous. Stay at least 30 feet away and keep others back. Call Unitil or local emergency services right away to report the location. Never attempt to move a wire or touch anything that is in contact with the wire, such as a tree limb or a fence.
Energy Efficiency and Financial Assistance
Unitil provides various resources to help customers reduce their energy consumption and lower their bills. Depending on your state, you may be eligible for home energy audits, rebates on energy-efficient appliances, and discounts on LED lighting. In Massachusetts, these programs are often part of the “Mass Save” initiative, while New Hampshire and Maine have their own specific state-run programs.
If you are struggling to pay your bill, Unitil offers financial assistance programs. They work with local agencies to provide fuel assistance and have internal programs for low-income discounts. If you find yourself behind on payments, it is best to contact Unitil customer service immediately to set up a payment plan rather than waiting for a disconnection notice.
Conclusion
Managing your utilities doesn’t have to be complicated. By using the MyUnitil portal, signing up for budget billing, and staying informed about safety protocols, you can ensure that your home remains comfortable and your energy costs stay manageable. Unitil provides the tools necessary to take control of your energy usage; taking a few minutes to set up your account today can save you time and stress in the future.
We hope this guide has answered your questions about Unitil Energy. For more practical advice on managing your home and utilities, explore our other articles on energy-saving tips and home maintenance guides to keep your household running smoothly.