Upgrading your seat on Thai Airways can significantly enhance your travel experience, offering access to extra legroom, premium dining, and exclusive airport lounges. Whether you want to move from Economy to Royal Silk (Business Class) or from Business to Royal First Class, there are several structured ways to make the transition. This guide explains the different upgrade methods available and how you can successfully secure a better seat for your next journey.
Understanding Thai Airways Upgrade Options
Thai Airways provides passengers with multiple pathways to upgrade their cabin class. The most common methods include using frequent flyer miles, participating in a bidding system, or paying for a standby upgrade at the airport.
Each method has its own set of rules regarding eligibility and timing. Understanding these options beforehand allows you to choose the strategy that best fits your budget and travel needs.
1. Upgrading with Royal Orchid Plus Miles
If you are a member of the Royal Orchid Plus (ROP) loyalty program, you can use your accumulated miles to request a seat upgrade. This is often considered the most cost-effective way to experience a premium cabin.
How to Request a Mileage Upgrade
To use your miles for an upgrade, your original ticket must be in an eligible fare class. Generally, discounted or promotional tickets in classes like O, I, X, E, G, V, and W are not eligible for mileage upgrades.
- Check Availability: Contact the Thai Airways reservation office or log into your ROP account online to see if upgrade awards are available for your specific flight.
- Submit the Request: You can request the upgrade through the Thai Airways website or by calling a local service center. It is recommended to do this as early as possible.
- Confirmation: If seats are available, the miles will be deducted from your account, and a new electronic ticket will be issued.
Upgrading Star Alliance Partners
Because Thai Airways is a founding member of the Star Alliance, you can also use miles from other partner airlines (like United Airlines or Lufthansa) to upgrade on Thai-operated flights. This process must usually be handled through the airline program where your miles are held.
2. Thai Upgrade Plus: The Bidding System
Thai Airways offers a program called “Thai Upgrade Plus,” which allows passengers to bid for an upgrade. This system is powered by Plusgrade and is available on select international routes.
How the Bidding Process Works
If your flight is eligible, you may receive an email invitation to bid for an upgrade approximately seven days before your departure. You can also check your eligibility manually on the Thai Airways website by entering your booking reference.
- Place Your Bid: Use the slider on the bidding page to choose the amount you are willing to pay for the upgrade. There is usually a minimum and maximum bid range.
- Enter Payment Details: You will need to provide credit card information, but you will only be charged if your bid is successful.
- Wait for Notification: Thai Airways typically notifies passengers of their bid status between 24 and 48 hours before the flight.
- Enjoy the Upgrade: If accepted, your credit card is charged, and you will receive a new boarding pass at check-in.
3. Standby Upgrades at the Airport
If you prefer to wait until the last minute, Thai Airways offers “Standby Upgrades” at the airport check-in counter. These are paid upgrades offered at a fixed rate if there are unsold seats in the premium cabins.
Steps for an Airport Upgrade
Airport upgrades are subject to strictly limited availability and are handled on a first-come, first-served basis. They are often more expensive than bidding but can be a reliable way to secure a seat if the flight is not full.
- Arrive Early: Visit the Thai Airways check-in counter as soon as it opens for your flight.
- Inquire at Check-in: Ask the agent if there are any “Standby Upgrades” available for purchase.
- Pay the Fee: If available, you can pay the fixed surcharge immediately using a credit card.
Note that while you get the better seat and upgraded meal service, airport upgrades may not always include the full baggage allowance or lounge access associated with a standard premium ticket. Always confirm these details with the agent.
4. Important Eligibility Factors
Not every ticket can be upgraded. Before planning your upgrade, it is vital to check the “Fare Class” of your original booking. This is usually a single letter found on your booking confirmation or e-ticket.
Commonly Restricted Classes: Tickets booked in V, W, G, or S classes are often highly discounted and may be excluded from mileage or bidding upgrades. If you know you want to upgrade later, it is sometimes better to book a slightly higher Economy fare class (like Y, B, or M) to ensure eligibility.
Additionally, the flight must be operated by Thai Airways. Codeshare flights (flights with a Thai flight number but operated by a different airline) are generally not eligible for Thai Airways’ specific upgrade programs.
Benefits of Upgrading on Thai Airways
Moving to a higher cabin class on Thai Airways provides more than just a larger seat. The airline is known for its “Smooth as Silk” service, which is fully realized in its premium sections.
Royal Silk Class (Business)
In Royal Silk Class, passengers typically enjoy lie-flat or angled-flat seats, depending on the aircraft type. You will receive a multi-course gourmet meal, premium wines, and a dedicated amenity kit. Priority boarding and access to Royal Silk Lounges are also included.
Royal First Class
Available on select long-haul aircraft, Royal First Class offers the ultimate luxury experience. This includes a private suite, high-end champagne, and access to the prestigious Royal First Lounge in Bangkok, which often includes a complimentary spa treatment.
Tips for a Successful Upgrade
To increase your chances of moving to a better cabin, consider these practical tips:
- Join Royal Orchid Plus: Even if you don’t fly often, being a member can sometimes give you priority over non-members for operational upgrades.
- Travel During Off-Peak Times: Flights on Tuesdays or Wednesdays are more likely to have empty premium seats compared to weekend flights.
- Check Your Email: Keep an eye on your inbox for the Thai Upgrade Plus invitation, as these offers are time-sensitive.
- Dress Appropriately: While not a formal requirement, looking professional can be helpful if the airline needs to move passengers for operational reasons (though this is rare).
Conclusion
Upgrading your seat on Thai Airways is a straightforward process if you know which method to use. Whether you choose to bid for a deal, use your hard-earned miles, or pay at the airport, the comfort of a premium cabin can make your journey much more enjoyable. Always remember to check your fare class eligibility before you travel to avoid disappointment.
For more travel tips and guides on making the most of your airline experience, explore our other articles on SearchAndHelp.com to help you navigate your next trip with confidence.