Tracking a shipment can be a stressful experience, especially when you are waiting for important freight or commercial goods. XPO Logistics is one of the world’s largest providers of transportation and logistics services, handling millions of shipments every year. Knowing how to navigate their tracking system ensures you stay informed about your delivery’s progress from the warehouse to your door.
Simple Steps to Track Your XPO Shipment
The most direct way to check the status of your delivery is through the official tracking portal. Most users will have a tracking number provided at the time of shipment or purchase.
To start, locate your tracking number and visit the tracking section of the logistics provider’s website. You will typically see a search bar where you can enter your number to receive an instant update on the location and estimated delivery date of your items.
Using the PRO Number
In the world of freight, a PRO number is the most common identifier used for tracking. This is a unique nine-digit number assigned to a specific shipment by the carrier.
If you are receiving a Less-Than-Truckload (LTL) shipment—which means your goods occupy only part of a trailer rather than the whole space—the PRO number is your primary tool for tracking. Simply enter this number into the tracking field to see every milestone your shipment has reached.
Tracking by Bill of Lading (BOL)
If you do not have a PRO number, you may be able to use a Bill of Lading (BOL) number. The BOL is a legal document between the shipper and the carrier that details the type, quantity, and destination of the goods being carried.
While the PRO number is preferred for real-time updates, the BOL number is often used by businesses to manage their records. Most modern logistics systems allow you to search using either identifier to find your freight.
Where to Find Your Tracking Information
If you are the recipient of a shipment and do not have your tracking details, there are several places you should check. Usually, this information is sent automatically once the shipment is processed.
- Confirmation Emails: Check your inbox for a shipping confirmation. This is the most common place to find your PRO or BOL number.
- Online Account Portals: If you purchased items from a vendor that uses XPO, log into your account on the vendor’s website and check your order history.
- Shipping Labels: If you have access to the paperwork associated with the shipment, the tracking numbers are usually printed clearly near the barcodes.
Common Tracking Statuses Explained
When you look up your shipment, you will see various status updates. Understanding what these mean can help you manage your expectations for delivery.
Picked Up: This means the carrier has physically taken possession of the shipment from the sender. It is now officially in the logistics network.
In Transit: Your shipment is currently moving between facilities. For long-distance freight, it may stop at several distribution centers before reaching your local area.
Out for Delivery: This is the final stage. Your shipment has been loaded onto a local delivery truck and should arrive at your destination before the end of the business day.
Delivered: The shipment has been dropped off and signed for at the destination address. If you see this status but do not have your package, check with your receiving department or neighbors immediately.
What to Do if Your Tracking Isn’t Updating
It is common for tracking information to remain stagnant for a day or two, especially during long-haul transit. However, if your tracking has not updated for more than 48 hours, there are steps you can take.
First, verify that the number you entered is correct. A single transposed digit will lead to an error or show information for an unrelated shipment. If the number is correct, contact the shipper to ensure the package was actually picked up.
If the shipment is confirmed as picked up but the tracking is stuck, you may need to contact customer support. Have your PRO number ready so the representative can perform a more detailed search within their internal system.
Understanding XPO Logistics Services
XPO provides a wide range of services beyond simple package delivery. Understanding these services can help you choose the right shipping method for your future needs.
Less-Than-Truckload (LTL) Shipping
LTL is the backbone of many supply chains. It allows multiple shippers to share space on the same truck, which significantly reduces costs for smaller shipments that don’t require a full 53-foot trailer.
Managed Transportation
For larger businesses, managed transportation services provide a way to outsource the entire shipping process. This includes selecting carriers, auditing freight bills, and optimizing routes to save time and money.
Last Mile Delivery
This service focuses on the final leg of the journey, often delivering heavy or bulky items like appliances and furniture directly into consumers’ homes. This often includes “white glove” service where items are unpacked and installed.
Tips for a Smooth Delivery Experience
To ensure your shipment arrives without issue, follow these best practices for receiving freight. Preparation is key to avoiding delays or additional fees.
- Ensure Access: Make sure the delivery location is accessible for large trucks. Clear any snow, debris, or vehicles that might block a loading dock or driveway.
- Inspect Upon Arrival: Before signing the delivery receipt, inspect the exterior of the shipment for any signs of damage.
- Document Everything: If you notice damage, note it clearly on the Bill of Lading before the driver leaves and take photographs of the affected items.
- Be Available: Freight deliveries often require a signature. Ensure someone is present during the scheduled delivery window to avoid redelivery charges.
Conclusion
Tracking your XPO Logistics shipment is a straightforward process once you have the right identification numbers. By using the online tracking tools and understanding the various shipping statuses, you can stay informed and prepared for your delivery. If you encounter any issues, remember that customer support is available to help resolve discrepancies and provide more detailed location data. For more tips on managing your deliveries and understanding shipping logistics, explore our other helpful guides on home and business services.