If you are looking for Jarden customer support, you may have noticed that finding a central contact point is more complicated than it used to be. This is because Jarden Corporation was acquired by Newell Brands several years ago. Today, support for products formerly under the Jarden name is handled through the individual brands themselves.
This guide will help you identify which brand you need to contact and provide the direct phone numbers and websites for the most popular products. Whether you need help with a kitchen appliance, outdoor gear, or home goods, the following steps will lead you to the right solution.
Understanding the Jarden and Newell Brands Connection
Jarden Corporation was once the parent company for dozens of world-famous household names. In 2016, Jarden merged with Newell Rubbermaid to form what is now known as Newell Brands. Because of this merger, there is no longer a single “Jarden” customer service department for all products.
Instead, each brand maintains its own dedicated support team, website, and warranty process. To get the fastest help, you must identify the specific brand name on your product and contact that brand’s customer service directly. This ensures you speak with a representative who is an expert on your specific item.
How to Find Your Product Information
Before you reach out to customer support, it is essential to have your product information ready. Having these details on hand will save you time and help the representative resolve your issue more effectively.
- Model Number: Look for a sticker or an engraved plate on the bottom or back of your product. It usually contains a series of letters and numbers.
- Date Code: Many appliances have a four-digit date code stamped into the metal prongs of the power plug or printed on the bottom of the unit.
- Proof of Purchase: If you are seeking warranty service, you will likely need a copy of your receipt or an order confirmation email.
Take a clear photo of the model number plate and the overall product. If you are emailing support, these photos are often required to verify the exact version of the item you own.
Contact Information for Popular Jarden Brands
Below is a list of the most common brands formerly under Jarden and their current contact information. These brands are now part of the Newell Brands portfolio.
Oster Customer Support
Oster is well-known for blenders, toaster ovens, and clippers. If you have an issue with an Oster kitchen appliance, you can use the following contact methods:
- Phone: 1-800-334-0759
- Hours: Monday – Friday, 9:00 AM to 5:00 PM ET
- Website: oster.com/support/contact-us
Sunbeam Customer Support
Sunbeam produces heated bedding, irons, and small kitchen tools. For assistance with Sunbeam products, use these details:
- Phone: 1-800-458-8407
- Hours: Monday – Friday, 9:00 AM to 5:00 PM ET
- Website: sunbeam.com/support/contact-us
Mr. Coffee Customer Support
Mr. Coffee handles everything related to coffee makers, espresso machines, and grinders. Reach out to them here:
- Phone: 1-800-672-6333
- Hours: Monday – Friday, 9:00 AM to 5:00 PM ET
- Website: mrcoffee.com/support/contact-us
Crock-Pot Customer Support
For slow cookers and pressure cookers, Crock-Pot has a dedicated team to help with replacement lids, stoneware, or technical issues:
- Phone: 1-800-323-9519
- Hours: Monday – Friday, 9:00 AM to 5:00 PM ET
- Website: crock-pot.com/support/contact-us
FoodSaver Customer Support
FoodSaver specializes in vacuum sealing systems and bags. If your sealer is not vacuuming correctly, contact them at:
- Phone: 1-877-777-8042
- Hours: Monday – Friday, 9:00 AM to 5:00 PM ET
- Website: foodsaver.com/support/contact-us
Coleman Customer Support
Coleman is the primary brand for outdoor gear, including tents, coolers, and lanterns. Because their products are used outdoors, they have a robust support system for replacement parts:
- Phone: 1-800-835-3278
- Hours: Monday – Friday, 9:00 AM to 5:00 PM ET
- Website: coleman.com/support/contact-us
Common Reasons to Contact Support
Most users contact support for a few specific reasons. Knowing which category your problem falls into can help you navigate the automated phone menus more quickly.
Warranty Claims: If your product stopped working within the first year (or the specific warranty period), you are likely entitled to a repair or replacement. You will need your receipt to prove the purchase date.
Replacement Parts: Many Jarden-era brands sell replacement parts like blender jars, coffee carafes, or slow cooker lids. Support can help you find the exact part number that fits your model.
Troubleshooting: If an appliance isn’t turning on or isn’t performing as expected, the support team can walk you through reset procedures or cleaning steps that might fix the issue without a return.
What to Expect During the Support Process
When you call or message a Newell Brands customer service line, you will typically go through a standard process. First, an automated system will ask you to select the brand you are calling about.
Once you reach a live representative, they will ask for your model number. They may then ask you to perform a few troubleshooting steps while on the phone. This is a standard requirement before they can authorize a warranty claim.
If the product is determined to be defective and is under warranty, they may ask you to send the product back or provide proof that the power cord has been cut (a common safety practice for replacements). Always wait for specific instructions from the agent before discarding any parts.
Tips for a Successful Support Experience
Getting help can sometimes be frustrating, but following these tips can make the experience much smoother and faster for everyone involved.
- Call early: Phone lines are usually least busy right when they open at 9:00 AM ET.
- Be patient: During peak seasons, such as after the winter holidays, wait times can be longer than usual.
- Use online chat: Many of the websites listed above offer a live chat feature. This is often faster than waiting on hold on the phone.
- Check the FAQ: Most brand websites have a “Frequently Asked Questions” section that can solve common issues in minutes.
If you are unable to find your specific brand in the lists above, visit the main Newell Brands website. They maintain a directory of all their active brands and can often redirect you to the correct department.
Conclusion
While the Jarden name is no longer the primary point of contact, the brands you know and trust are still well-supported under the Newell Brands umbrella. By identifying your specific brand and having your model number ready, you can quickly get the help you need for any household appliance or outdoor product.
We hope this guide has made it easier to navigate the world of Jarden customer support. For more tips on maintaining your home appliances or troubleshooting common household issues, explore our other helpful articles on SearchAndHelp.com.