Volaris is a leading ultra-low-cost airline based in Mexico, offering affordable travel options across Mexico, the United States, and Central and South America. By focusing on budget-friendly fares and a customizable travel experience, Volaris has become a popular choice for travelers looking to save money on airfare. This guide explains everything you need to know about booking Volaris flights, understanding their baggage policies, and managing your trip effectively.
What is Volaris?
Volaris is a point-to-point airline that operates a modern fleet of aircraft. Since its launch, it has expanded its route network to include over 60 destinations, making it one of the largest carriers in the region.
As an ultra-low-cost carrier (ULCC), Volaris keeps its base fares low by unbundling services. This means you only pay for the specific features you need, such as checked bags, seat assignments, or onboard snacks.
How to Book Volaris Flights
Booking a flight with Volaris is a straightforward process that can be completed through their official website or mobile app. Follow these steps to secure your tickets.
Step 1: Search for Routes
Visit the Volaris website and enter your departure city, destination, and preferred travel dates. You can choose between one-way, round-trip, or multi-city itineraries.
If your travel dates are flexible, use the “Price Calendar” feature. This tool allows you to see which days offer the lowest fares within a specific month.
Step 2: Choose Your Fare Class
Volaris typically offers three main fare categories. Each tier includes different benefits and flexibility options.
- Basic: The most affordable option, usually including only a small personal item that fits under the seat.
- Classic: Includes a personal item and a carry-on bag, along with standard seat selection.
- Plus: The most comprehensive tier, including a personal item, carry-on, checked bag, and priority boarding.
Step 3: Add Extras
After selecting your flight, you will have the option to add extras. These include checked luggage, specific seat assignments, travel insurance, and pet transportation.
It is generally cheaper to add these services during the initial booking process rather than at the airport. Prices for baggage and seats often increase as the departure date approaches.
Understanding Volaris Baggage Policies
Baggage fees are a significant part of the low-cost airline model. To avoid unexpected costs at the airport, it is important to understand the dimensions and weight limits for each bag type.
Personal Item
All passengers are allowed one personal item, such as a purse, laptop bag, or small backpack. This item must fit under the seat in front of you and should not exceed 14 x 18 x 8 inches (35 x 45 x 20 cm).
Carry-on Bag
If your fare includes a carry-on, it must fit in the overhead bin. The maximum dimensions are typically 22 x 16 x 10 inches (55 x 40 x 25 cm), including handles and wheels. The weight limit is usually 22 lbs (10 kg) combined with your personal item.
Checked Baggage
Checked bags must not exceed 62 linear inches (length + width + height) and should weigh no more than 55 lbs (25 kg). If your bag exceeds these limits, you may be charged overweight or oversized baggage fees.
How to Save Money on Volaris Flights
While Volaris is already budget-friendly, there are several ways to lower your travel costs even further. Planning ahead and joining loyalty programs are the most effective strategies.
Join the v.club
The v.club is a membership program offered by Volaris. Members pay an annual fee to access exclusive lower fares and special promotions that are not available to the general public.
If you plan to fly with Volaris more than twice a year, the membership often pays for itself through the savings on your first few bookings. Members also receive discounts on baggage and other add-ons.
Book in Advance
Like most airlines, Volaris prices tend to rise as the flight fills up. Booking at least 30 to 60 days in advance usually secures the best rates.
Keep an eye out for “Flash Sales” and seasonal promotions. Volaris frequently runs 24-hour sales with discounts of up to 50% or more on base fares.
Use the Volaris App
The Volaris mobile app often features app-only discounts. Additionally, using the app allows you to check in for free and receive real-time notifications about flight status or gate changes.
Checking In for Your Flight
Checking in online is the most efficient way to start your journey. It saves time at the airport and helps you avoid potential check-in fees at the counter.
Online Check-in Windows
For domestic flights within Mexico, online check-in opens 72 hours before departure. For international flights, it typically opens 24 hours before departure.
You can check in via the website or the mobile app. Once completed, you can download your digital boarding pass to your smartphone or print a physical copy.
At the Airport
If you have checked bags, you must drop them off at the Volaris check-in counter at least 60 minutes before a domestic flight and 90 minutes before an international flight.
Even if you only have a carry-on, ensure you arrive at the gate at least 45 minutes before departure. Volaris boarding gates usually close 20 to 30 minutes before the scheduled take-off.
Managing Your Booking
If your plans change, Volaris allows you to manage your reservation through the “My Trips” section of their website. You will need your reservation code (PNR) and your last name to access your details.
Changing or Canceling Flights
Flight changes are permitted but usually incur a change fee plus any difference in fare price. If you purchased “Invictus” or a flexible fare bundle, these fees may be waived.
Cancellations are generally non-refundable unless you purchased specific travel insurance or are within the 24-hour grace period allowed by certain local regulations (such as the U.S. DOT 24-hour rule for flights to/from the United States).
Adding Services Post-Booking
You can add baggage, select a seat, or purchase a meal combo at any time before your flight through the “Manage My Trip” portal. Doing this online is always cheaper than doing it at the airport counter.
Customer Support and Assistance
If you encounter issues with your booking, Volaris provides several channels for assistance. Because they are a low-cost carrier, they rely heavily on digital communication.
- WhatsApp: Volaris offers a dedicated WhatsApp number for quick queries and automated assistance.
- Social Media: Their Twitter and Facebook teams are active and can help with general questions.
- Call Center: You can reach them via phone, though wait times may vary during peak travel seasons.
Final Tips for Traveling with Volaris
To ensure a stress-free trip, keep these final points in mind. First, always double-check the entry requirements for your destination, such as visas or health forms. Volaris will check these documents during the boarding process.
Second, remember that Volaris is a “no-frills” airline. Food and drinks are not included in the ticket price, so consider bringing your own snacks or purchasing them onboard using a credit or debit card.
By understanding the fare structure and baggage rules, you can enjoy the benefits of low-cost travel without any surprises. For more helpful guides on navigating modern travel and saving money on your next trip, explore our other articles on SearchAndHelp.com.